If you experience any difficulty with any of our products, please contact us at 262-337-1040 or send an email describing the problem to: grandpastreasures024@gmail.com. Please note in many cases damaged or defective products will not need to be returned for replacement just attach a photo of the defective or damaged product.  You will find that we stand behind our 100% guarantee.  Everything we can do to resolve the issue as quickly as possible will be done.  Your complete satisfaction is our #1 priority.